Troubleshooting

Now Playing isn’t syncing from VYVE Link

VYVE Link is installed, but DJOS is not updating as you mix. Work through these in order.

Checks, in order

1
Does VYVE Link show Connected to your event?
Open VYVE Link. It should show connected to the specific live event, not only authorized. If not, click Authorize with VYVE and pick the event again.
2
Is the event live?
VYVE Link syncs to a live event. If the event is a draft or ended in DJOS, there is nothing to update.
3
Is your DJ software open with a track playing?
VYVE Link reports what the software reports. Nothing loaded or nothing playing means nothing to send.
4
Is the laptop online?
VYVE Link needs internet on the DJ laptop. A booth on a dead Wi-Fi corner is a common cause; a phone hotspot is a fine fallback for the small amount of data VYVE Link sends.
5
Is your software fully supported?
Rekordbox and VirtualDJ get deck-aware sync. Serato DJ Pro syncs metadata only for now, so the title can change a little early on a crossfade.

FigureVYVE Link · Windows app

VYVE Link

Authorize with VYVE1

Event

Saturday Night Live

Connected

Software

Rekordbox 7

Active Deck Intelligence

Now sending

One More Time · Daft Punk · Deck 2 audible

MIDI Calibration Wizard4

1Authorize with VYVEOpens a browser page to sign in and pick the live event. Remembered across restarts.
2Connection statusConnected to a specific event, not only authorized. If this reads Disconnected, authorize again.
3Detected softwareRekordbox and VirtualDJ with Active Deck Intelligence; Serato DJ Pro metadata sync.
4MIDI Calibration WizardMaps an unsupported standalone unit in a few guided steps and saves a profile.

On an all-in-one unit, confirm the model is in VYVE Link’s supported list, or run the MIDI Calibration Wizard if it is not. See Connecting Rekordbox.

Note

While you sort it out

Type the track and artist into Now Playing on the DJOS Live tab. Guests and the TV show whatever you last saved.

Still stuck?

Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.