Troubleshooting
Each guide is ordered from the most likely cause to the least. Work through the steps in order; most problems end at the first or second one.
4 articles, in order
- 1Guests can't load the Interact page
Check the event is live, the guest's connection, and that the QR code is for tonight's event.
- 2The venue TV isn't updating
Check the display device's connection, confirm the push, and reload as a last resort.
- 3Now Playing isn't syncing from VYVE Link
Confirm VYVE Link is connected to a live event and your DJ software is playing.
- 4Login and team access issues
Reset a password, understand role-based access, and what a locked organization means.
Still stuck?
Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.