Shoutouts and moderation
Birthday callouts, hype messages, anything a guest wants on screen: every shoutout goes through you before it reaches the TV.
How a shoutout gets on the TV
- 1A guest sends itFrom the Shoutout tab on the Interact page: a short message and a nickname, or Anonymous.
- 2It lands in your queueDJOS, CrowdOS tab, in the moderation queue alongside photos. New items appear within a couple of seconds.
- 3You approve, reject, or feature itApproved shoutouts cycle on the TV whenever the Shoutouts mode is live. Feature puts one on screen by itself right away.
What the guest sees
| Your action | On the guest’s phone |
|---|---|
| Approve | A notice that it is going on the wall. |
| Reject | A notice that it was not approved, with the reason if AI moderation made the call. |
| Feature | The same approval notice. |
Notices read the same whether you or the AI decided, so the system feels like one consistent moderator to guests. Guests never see who else submitted or what was rejected.
Taking something down, or clearing the wall
| Action | Where | What the guest sees |
|---|---|---|
| Remove from wall | On any approved shoutout or photo, under Approved for TV | “Taken down by a moderator.” The one notice that says a person made the call, with no strike against them. |
| Clear shoutout wall / Clear photo wall | The top of Approved for TV | Nothing. Use it to start a new night clean. |
Clearing takes items off the TV; it does not erase your night’s numbers. Pending items stay in the queue until you approve or reject them.
- 1AI screeningOn Pro and Enterprise. Nightlife expects nightlife language; Squeaky clean holds back profanity too.
- 2Approve / Feature / RejectApprove puts it in the TV rotation, Feature puts it on screen by itself now, Reject tells the guest why.
- 3AI reasonEvery AI decision carries its reason so you can judge whether you agree.
- 4AI-rejected reviewAnything AI rejected waits here. Override approves it; Dismiss agrees and clears it from your view.
- 5Tell the AI about tonightA note about the room the AI reads before every call: the venue, the crowd, house rules, running jokes.
The count on the TV
When a shoutout or photo has waited more than 20 seconds for you, a small gold number appears in the bottom left corner of every scene on the venue TV: how many are waiting. It is there so whoever is at the booth notices from across the room, and it goes away when the queue is empty.
Letting AI take the first pass
On Pro and Enterprise, AI moderation approves or rejects most shoutouts the moment they arrive, so you only review the edge cases. The reasoning is shown on each item and you can override either way. See AI moderation.
Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.