Help
Questions we get asked
Short answers. Each one links to a fuller guide in the sidebar where there is more to say.
Do guests need to download an app?+
No. Guests scan the QR code on the TV or open the short link, and everything runs in their phone’s browser. No download and no account.
What does the guest link look like?+
Every event gets a short link in the form joinvyve.io/go/CODE, where CODE is five letters. It is printed on the venue TV, in the QR code, and in DJOS under Show QR. Guests can type it if they cannot scan.
Can I use VYVE at more than one venue?+
Yes, depending on your plan. Core includes one venue, Pro includes up to five, and Enterprise is unlimited. Each venue has its own TV and can be live at the same time as the others.
Do I need VYVE Link to use DJOS?+
No. VYVE Link fills in Now Playing automatically from your DJ software, but you can type the track and artist in DJOS instead.
Which DJ software does VYVE Link support?+
Rekordbox and VirtualDJ get full Active Deck Intelligence. Serato DJ Pro syncs track metadata today, with deeper mixer-aware support coming soon. AlphaTheta and Pioneer DJ standalone units are read directly over MIDI.
What happens to my data if I cancel?+
Nothing is deleted. Your organization, events, venues, and history stay in place. The dashboard is locked until you choose a plan again.
Can I run trivia and Outta Pocket on Core?+
TriviaOS, in both Multiple Choice and Buzzer formats, is included on every plan. Outta Pocket (PlayOS) and TournamentOS need Pro or Enterprise.
Does AI moderation replace me reviewing content?+
No. It handles the clear cases so you review less. Every AI decision stays visible in your dashboard with its reason, and you can override it either way.
Can guests see who submitted a rejected photo or shoutout?+
No. Moderation decisions and reasons are only visible to you. A guest only sees whether their own submission was approved, with a real reason if it was not.
Is there a limit on how many guests can join one event?+
There is no hard limit. The Interact page and every module are built for a full room of guests at once.
Can I reuse the same event for a weekly night?+
Yes. That is the intended pattern for a residency. Go live, run the night, end live, and the same event is ready next week. Duplicate-request protection is scoped to a trailing 24 hours so it works across nights.
Which browsers work for the venue TV?+
Any current browser: Chrome, Edge, Safari, or a smart TV’s built-in browser. A mini PC or laptop on HDMI running a desktop browser is the most reliable option.
Can guests’ photos be used in VYVE’s or my venue’s marketing?+
Since September 23, 2026 the upload screen tells guests that the venue and VYVE may use what they send in promotional materials, and asks them to confirm everyone in the photo is okay with that. Anyone can ask to have a photo removed by emailing support@joinvyve.io.
Who do I contact for a custom DisplayOS scene or content pack?+
Send a message through Contact support with what you have in mind. Custom scenes and packs are built for Pro and Enterprise organizations.
Still stuck?
Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.