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Quick fixes for a night in progress

Three problems, the checks in the order they usually resolve, and what to do so the night keeps going while you sort it out. Big type on purpose. Bookmark this page on the booth laptop.

1

The TV went black or is stuck

The venue screen is blank, frozen on an old scene, or ignoring what you push.

  1. 1
    Look at the device driving the TV, not the TV. Is it awake and online?
    Wake it. If Wi-Fi dropped, reconnect it or move it to ethernet.
  2. 2
    In DJOS, check the header: is the event live and is the scene you expect showing?
    If the event ended, press Go Live. If not, push the scene again from the Display tab.
  3. 3
    More than one screen or venue? Confirm you pushed to the one you are looking at.
    Use the Controlling tabs on the venue's DisplayOS page.
  4. 4
    Reload the browser tab on the display device.
    It fetches the current state fresh. This is the last resort, not the first.
Keep the night going

Push the Request QR scene so guests can still join, then keep going. The wall and the queue keep working in DJOS even if the TV is being difficult.

Full guide: The venue TV isn't updating →
2

Requests and reactions stopped coming in

The queue went quiet, guests say the page will not load, or the QR does nothing.

  1. 1
    Is the event still live? Look at the DJOS header.
    Press Go Live if it shows draft or ended.
  2. 2
    Are the intake toggles open? Check the Live tab.
    Turn Song requests, Reactions, Shoutouts, and Photos back on, or press Resume all if you paused everything.
  3. 3
    Ask one guest to type joinvyve.io/go/CODE by hand, using the code on the TV.
    If it loads, the printed QR was from an older event. Use the code on screen.
  4. 4
    Ask whether their phone has any signal or Wi-Fi.
    A packed room kills cell signal. If venue Wi-Fi exists, put the name on the TV or the mic.
Keep the night going

Open Show QR on the Requests tab and hold the laptop or a phone up at the bar. The code on screen is always current.

Full guide: Guests can't load the Interact page →
3

Now Playing stopped syncing

You changed tracks and DJOS, the guest page, and the TV still show the old one.

  1. 1
    Look at VYVE Link on the laptop. Does it read Connected to this event?
    If Disconnected, click Authorize with VYVE and pick the event again.
  2. 2
    Is the laptop online? A booth in a dead Wi-Fi corner is common.
    A phone hotspot is enough; VYVE Link sends very little data.
  3. 3
    Is a track actually playing on an audible deck?
    VYVE Link reports what the software reports. On Serato, the title can change early on a crossfade.
Keep the night going

Type the track and artist into Now Playing on the DJOS Live tab. Everything shows what you last saved.

Full guide: Now Playing isn't syncing from VYVE Link →