Cancelling your subscription
Cancellation is self-serve, you keep full access through the period you already paid for, and nothing is deleted.
How to cancel
- 1Open Upgrade, then Manage billingYour plan, renewal date, and card are shown at the top.
- 2Click CancelVYVE shows the date your access ends before you confirm. That date is the end of the current billing period. Cancelling never cuts you off mid-cycle.
- 3ConfirmEverything keeps working normally until the access date.
FigureDashboard · Upgrade · Manage billing· joinvyve.io/dashboard/upgrade/manage
joinvyve.io/dashboard/upgrade/manage
Your plan
Pro · monthly
Renews Oct 23, 2026 · $149.99 + tax
Switch to annualChange plan1Cancel subscription4Payment method
Visa ending 4242
Update payment method2Sep 23, 2026$79.49Paid
Aug 23, 2026$79.49Paid
- 1Switch plan or intervalThe exact prorated amount, tax included, is shown before you confirm.
- 2Update payment methodA new card for the next charge. Nothing else changes.
- 3InvoicesRead live from your billing history.
- 4Cancel / ResumeCancel keeps access to the end of the paid period. Resume undoes it with no gap.
Changing your mind
Until the access date passes, Manage billing shows a Resume button. It undoes the cancellation with no gap and no new charge; your next renewal happens on the original date.
After the plan ends
Your organization moves to a locked state. Events, venues, content packs, and guest history are all kept. The dashboard is unavailable until you pick a plan again, and there is no free tier to fall back to. Choosing a plan from the lock screen restores everything as it was.
Two kinds of lock screen
| Reason | What the lock screen says | What to do |
|---|---|---|
| You cancelled | Your plan ended. Pick a new one whenever you are ready. | Choose a plan and enter a card. |
| A payment failed repeatedly | Account suspended for non-payment. | Update the card, then choose a plan. |
Note
Closing the account entirely
Cancelling stops billing but keeps the organization. To delete the organization and its data, contact support from the email on the account.
Still stuck?
Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.