Guests can’t load the Interact page
A guest scans the QR code or types the link and gets a blank page, an error, or nothing. Work through these in order.
Checks, in order
- 1Is the event live?The guest link only works while the event is live. If DJOS shows the event as a draft or ended, press Go Live.
- 2Does the guest’s phone have internet?This is the most common cause. Venue Wi-Fi is down, or cell signal is weak in a packed room with thick walls. VYVE runs over the internet, not a local network, so a phone with no connection cannot load any page.
- 3Is the QR code for tonight’s event?Each event has its own join code. A printed QR from a different, older event points somewhere else. The code on the venue TV is always the current one; a guest can type joinvyve.io/go/CODE by hand.
- 4Did the guest type the code correctly?Codes are five characters and never use the letters I, L, or O or the digits 0 and 1, so there is nothing to confuse. If they typed one of those, it is a misread.
- 5Try a different browserSome in-app browsers, such as the one inside Instagram, block features a normal browser allows. Ask the guest to open the link in Safari or Chrome.
FigureVenue TV · Request QR scene
Join the
show
show
joinvyve.io/go/7KQ4M
Scan · no app needed
If only one feature is missing
If the page loads but a tab is missing, that channel is closed in DJOS. Requests, reactions, shoutouts, and photos each have a toggle on the Live tab, and a closed one simply does not appear. See Runtime controls and guest intake.
Note
Still stuck
Contact support with the event name, the join code, and what the guest sees, and we will look at it directly.
Still stuck?
Send a message with your venue name and what you were trying to do. A person reads every one and replies by email.